Unwind Cigars, LLC  guarantees your complete satisfaction on every product we sell and want you, the customer, to be happy with your purchase(s). Should you find that something is not to your satisfaction, we ask that you call us and we will make the proper arrangements to remedy the situation. We will gladly refund any merchandise in its original packaging within 14 days of receipt of your order. If you need to return an item, please send INSURED via FedEx, UPS, or parcel post to our shipping address of: 1063 Valley Crossing Drive Lititz Pa 17543. Please notify us before returning any items. For damaged merchandise, please retain all packing material and contact us immediately at info@unwind-cigars.com. We will promptly arrange for its replacement.

PLEASE NOTE: ALL SHIPMENTS WILL BE DELIVERED ADULT SIGNATURE REQUIRED. Orders are processed during our business hours and shipped promptly the next business day unless it is on a Friday, then your order will not ship out until Tuesday morning since our shipping department is closed on Saturdays thru Mondays. Remember this includes holidays as well.